Deyacare

Refunds & Cancellation

Refunds & Cancellation policy for orders placed on Deya Care.

Policy Client Provided Content

Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on care@deyacare.co.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

Refund policy

Returns

Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Deya Care will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on care@deyacare.co.

Refunds

If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.

Non-returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or Hygiene goods cannot be returned.

For International Shipment

Refunds on International shipment is only possible for the product value. Shipping charges on international shipment will be not borne by us once the shipment has left our facility.

Product Bought in Sale (if applicable)

Unfortunately, products bought during sale period cannot be refunded/returned/exchanged if the product is not damaged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@deyacare.com and send your item to:

9D, Rajendranath Roychowdhury Lane, 700036 KOLKATA WB, India.

Shippingaa

To return your product, you should mail your product to: 9D, Rajendranath Roychowdhury Lane, 700036 KOLKATA WB, India.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.